Terms and Condition

Welcome to Direct Fastening Ltd These terms and conditions (together with other documents referred to herein) govern the supply of products (“Products”) by us via our website directfastening.co.uk (the “Site”) to you. By ordering any Products, you agree to be bound by these terms. Please read them carefully. 

You should print a copy for your records. 

1. Information about us 

1.1 We are Direct Fastening Ltd, a company registered in England and Wales 17024264. Our registered office is at Unit 9 Park Lane Business Centre Park Lane, Langham, Colchester, England, CO4 5WR. 1.2 We operate the website www.directfastening.co.uk 

2. Service availability 

2.1 We currently accept orders for delivery within the UK only (unless otherwise stated). 
2.2 We reserve the right to refuse orders from certain locations, regions or postcodes, at our discretion.  

3. Your status 

By placing an order you confirm that: 
(a) you are legally capable of entering into binding contracts; 
(b) you are at least 18 years old; 
(c) you are resident in the delivery area we serve; 
(d) you are ordering from within that delivery area.  

4. How the contract is formed 

4.1 Once you place an order, you will receive an email acknowledging receipt of your order. This is not an acceptance of your order. 
4.2 We will confirm acceptance of your order when we send a Dispatch Confirmation email confirming that the Product(s) are in stock and about to be dispatched. At that point, a contract is formed between you and us. 
4.3 The contract covers only the Product(s) confirmed in the Dispatch Confirmation. If any item in your original order is not confirmed in dispatch, we are under no obligation to supply it unless confirmed in a later dispatch.  

5. Consumer rights / cooling-off period 

5.1 If you are a consumer (i.e., not buying for business), you have the legal right to cancel the contract within seven working days starting from the day after you receive the Products. 
5.2 To cancel, you must inform us in writing (e.g. email) and return the Products to us unused, in their original condition, at your cost, unless otherwise agreed. You must take reasonable care of the Products until returned. 
5.3 Your statutory rights are not affected; details of your rights and how to cancel will be included in the Dispatch Confirmation.  

6. Availability and delivery 

6.1 Subject to receipt of payment, we will deliver your order by the delivery date stated in the Dispatch Confirmation or, if no date is stated, within a reasonable time from dispatch. 
6.2 If, for any reason, we cannot dispatch (e.g. out of stock, supplier delays) we will contact you and either offer an alternative or cancel the order and refund. 
6.3 If payment fails (e.g. card declined) after dispatch confirmation, we will contact you to resolve before dispatch.  

7. Risk & title 

7.1 Risk in the Products passes to you upon delivery. 
7.2 Title (ownership) transfers only when we have received full payment of all amounts due (Products and delivery).  

8. Price and payment 

8.1 The price of Products (and delivery costs) will be as quoted on the Site at the time you place your order, except in case of obvious error. 
8.2 Prices exclude VAT (if applicable), which will be added at the applicable rate, unless you are VAT-registered (if that’s relevant to your business setup). 
8.3 If VAT or other taxes change between your order and delivery, we will adjust accordingly provided you haven’t already fully paid. 
8.4 Prices and delivery charges may change at any time, but changes will not affect orders for which we have sent a Dispatch Confirmation. 
8.5 We try to avoid pricing errors, but if a product is mispriced: 
 (a) If the correct price is lower, we may charge the lower amount. 
 (b) If it is higher, we may contact you to ask if you still want the Product, or we may cancel your order and refund you. 
 (c) If the error is obvious and you should reasonably have noticed, we reserve the right to cancel. 

8.6 Payment must be made by the methods specified (e.g. credit or debit card, PayPal). We will not charge until we are ready to dispatch your order.  

9. Returns and refunds 

9.1 If you return a Product because you cancelled under the cooling-off period, we will refund you within 30 days of your notice of cancellation, provided the Product is returned unused and in original condition. You bear the cost of return, unless otherwise agreed. 
9.2 If you return a Product for other reasons (e.g. defective or nonconforming), we will examine the return, and if valid, refund you (including reasonable return cost and delivery) within 30 days of confirming your entitlement. 
9.3 Refunds will ordinarily be made by the same payment method you used.  

10. Warranty & guarantee 

We warrant that for a period of six months from delivery, the Product(s) will conform in all material respects with their description, be of satisfactory quality, and fit for purpose. (You may offer a different warranty period if your products or business require that.)  

11. Our liability 

11.1 Subject to clause 11.3, our total liability to you for any breach of these terms is limited to the purchase price of the Products in question. 
11.2 We are not liable for: 
 (a) loss of profit, business, revenue, data, or anticipated savings; 
 (b) indirect or consequential losses; 
 (c) wasted management time. 
However, this does not limit claims for: 
11.3 (a) death or personal injury caused by our negligence; 
 (b) fraud or fraudulent misrepresentation; 
 (c) breach of statutory rights under the Sale of Goods Act, Consumer Rights Act or equivalent; 
 (d) defective products under the Consumer Protection Act; 
 (e) any liability that cannot legally be excluded.  

12. Import duties / international orders 

12.1 If you order Products for delivery outside the UK, those Products may be subject to import duties, taxes or other charges imposed by the destination country. You are responsible for paying these. 
12.2 You also must comply with local laws and regulations of the destination country. We are not liable for your non-compliance. 

13. Communications / electronic contracts 

13.1 We will communicate with you primarily by email or via notices on the Site. You agree that these are valid “in writing” communications for contractual purposes. 
13.2 You accept that contracts, notices, and other communications may be in electronic form. 

14. Notices 

14.1 Any notice from you to us must be sent to [Your Company Name, Address] or to the email address we provide. 
14.2 We may send notices to you either by email, postal address you provided, or via the Site. 
14.3 A notice is deemed: 
 • when posted on Site — immediately; 
 • when emailed — 24 hours after sending; 
 • when posted by letter — 3 days after posting (in UK).  

15. Transfer of rights and obligations 

15.1 The contract is binding on both parties and their successors and assigns. 
15.2 You may not transfer your rights or obligations under the contract without our written consent. 
15.3 We may assign, subcontract or transfer our rights or obligations at any time.